Refund policy
Last updated: October 26, 2026
At Fashnorax, we want to provide a straightforward and transparent return and refund process. This policy explains when you may request a return, how to start a return, and how refunds are processed.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
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In the same condition in which you received it
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Unworn, unused, and unwashed
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With all original tags and labels attached
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In its original packaging
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Accompanied by proof of purchase or your order information
For hygiene and product-quality reasons, clothing that has been worn, washed, damaged, stained, altered, or otherwise used may not be eligible for return unless the item is defective or we sent the wrong product.
How to Start a Return
To request a return, please contact us at:
Please include your order number and a brief description of the reason for your return.
Do not send an item back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide instructions regarding where and how to send the item.
Return Address:
Fashnorax
301 Blair Rd #12
Avenel, New Jersey 07001
United States
Return Shipping
Unless the return is due to a defective product, damaged item, incorrect item, or an error on our part, return shipping costs may be the responsibility of the customer.
If the return is due to an error on our part or an item arrives defective or damaged, please contact us before returning the product so we can review the issue and provide appropriate instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after receiving it.
If your clothing arrives damaged, defective, or you receive an item that does not match your order, please contact us as soon as possible at:
Please provide:
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Your order number
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A description of the issue
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Photos of the product and packaging when applicable
We will review the information and determine the appropriate resolution.
Exchanges
If you need a different size, color, style, or clothing item, please contact us before returning your order.
In many cases, the fastest way to receive a different product is to return the eligible item according to our return process and place a new order for the preferred product.
Please carefully review the available size charts, product descriptions, colors, and specifications before placing a replacement order.
Exchange availability may depend on current product inventory.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.
If you have not received your refund after the applicable processing period, please contact us at:
Non-Returnable Items
Certain items may not be eligible for return, including products that have been:
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Worn, washed, or used
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Damaged after delivery due to misuse
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Stained, altered, or modified
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Returned without original tags or labels
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Returned without prior authorization
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Returned outside the 30-day return period
For hygiene reasons, intimate apparel and underwear may not be eligible for return if opened, worn, or used.
Defective, damaged, or incorrectly shipped products may be handled separately after review.
Nothing in this policy limits any rights customers may have under applicable consumer protection laws.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at:
We will do our best to accommodate your request before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the item, subject to our return policy.
Contact Us
If you have questions about returns, refunds, exchanges, order cancellations, or damaged products, please contact us:
Fashnorax
Email: help@fashnorax.com
Phone: (848) 307-1276
Address: 301 Blair Rd #12, Avenel, New Jersey 07001, United States